Some of our pieces are ready to ship, while others are made to order or personalized, resulting in varied processing times. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Production How long until my order is made and shipped out? BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The has been the worst online retail and customer service I have ever experienced and I still have not received my refund for the incorrect bracelets they sent me.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. The last person I spoke with assured me they would send out tracking info and notify me on any updates and I have not heard from them since January 17th. Well, I received the necklaces slightly damaged and still have yet to receive the correct bracelets. After about 4 or 5 emails, I was able to return the bracelets and was promised that my necklaces and replacement bracelets were on the way. Someone reached out to me, very apologetic and said they were working on the issue. I was able to find a contact section and voiced my disappointment. I went to try to start the return/replacement process and the return page only came up as an error. By the January 2nd, I received the package for the bracelets, only to find that the bracelets were both gold, which is not what I ordered. The two bracelets I ordered said it would arrive towards the end of January due to the crafting of the bracelets. When ordered, the tracking said the necklaces would arrive 2 days before Christmas, then 2 days before new years eve, but I did not receive the necklaces until the end of January. Never again.Įxtremely poor service!! Never buy from this company!!Ordered two name necklaces and two anchor bracelets (one silver and one rose-gold). I cannot believe I fell for ******** marketing. It's crafted so that you you only see the best reviews you'd have to dig deep to see anything less.What a sham. We've gone back and forth several times now, and I still haven't heard back regarding whether or not I'll get a refund.Oh! And note that you cannot sort any of their items' reviews by lowest rating to highest or by date. as if you would ever purchase anything through their website again. They'll blame you for the quality of their product and then try to give you store credit. On top of that there are two large bubbles and one smaller bubble towards the bottom of the photo, obscuring the image.When you have issues, they don't allow you to contact anyone in customer service over the phone you can only contact customer service through email which is also a joke. They send you a copy of the photo you submitted and it's not even like that in that copy. The circle viewer you use when ordering must be off because half of one dog's face is blurred out. BUYER BEWARE: Junk products with horrible customer service.Bought the bracelet with a photo of two dogs.
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